Order ##UT-740926-WH/OUT/59611 - Frsky X9 Lite - I would prefer a refund

Help Unmanned Tech
1

Order Number: #UT-740926-WH/OUT/59611
Product Name: Frsky X9 Lite
Brand: Frsky
I would not feel confident using it

Image Description
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2

Hi Andrew good day,

I will reply on this ticket moving forward just to keep everything in one easy to manage thread. The other ticket you created I have closed now.

I need to speak to FrSky about this, to follow the correct procedure, but I do understand your trepidation about using this controller going forward.

As soon as I hear back from them I will follow up with you.
If there is anything else I can help with in the meantime, please do let me know.

Regards,
David

Unmanned Tech Support

3

Hi David,

Thank you for your email. I look forward to getting this situation sorted.

Regards

Andrew Duncan

4

Hi Andrew good day,

We had some feedback from FrSky, seems a common issue with these radios is the use of the incorrect 18650 cell, which leads to this issue. FRSKy asked if you can confirm if the correct cell type was used?

I attached a photo they sent through to compare and confirm.

Regards,
David

Unmanned Tech Support

(attachments)

X9 LITE.jpg
X9 LITE.jpg1298×1000 62.7 KB

5

Hi David,

I feel that I have gone as far as I want to with this radio. I repeat that I have measured the batteries in place with an accurate voltmeter, and they are giving a normal voltage. I have a City and Guilds certificate, so I have a good grounding on what goes on with batteries. I don’t thing I should be asked to repair this transmitter, so I now ask you to refund it.

Regards,

Andrew Duncan

6

Hi Andrew good day,

Not a problem. To clarify I did not ask you to conduct any repair work on the radio, FrSky simply asked if you could confirm if the correct cell type had been used in the radio. I do apologise if it seems like I asked you to conduct any repair work on your controller, that was not the intention.

Please see your RMA details below:

You should receive an email shortly at the address associated with your order. This email will contain:

  1. Your RMA number

  2. A link to our RMA form

  3. Instructions for completing the return process

Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.

Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread

Hope this helps.
If there is anything else we can help with please do let us know.

Regards,
David

Unmanned Tech Support