ESC BLHeli Suite won't connect

Hi guys, did anyone end up figuring out what the problem was? This just happened too me also with AH-30 and the same ESC… I’m totally guttered my drone is brand new and I was told to do it by the shop owner.
Now I got no escs except for on …
there was 2 showing up nop. 3 and 4 … I diconected and reconnected and it showed two again this time 1 and 3… I tried discon and recon again and it only showed up no 1… I went out and connected to betaflight and motors tap and no motors bvut the one showing in the bl heli config would spool up…
This was flying and all motors working prior to connecting to BLhelis… I have diatone tyrant s215 dlink F3 and diatome MAX60a 302X oneshot 42 heli s… when I read from the bl heli app it reads escs as AH-30 16.2 was going to flash firmware to latest but now I have a 300 dollar piece of carbon fibre…
please help

thanks in advance

Help please