Order Number: 732119
Product Name: Flywoo Goku F405 Hd 1-2s 12a Aio No Rx V2
Brand: Flywoo
Dear Unmanned Tech Shop Team,
I hope you’re well.
I’m writing to you regarding a recent purchase — the Flywoo GOKU F405 HD
Order number #732119.
Last week I was flying the drone without any issues, and everything with the flight controller was working perfectly. I then left it unused for about a week, and now, when I went to fly again, one of the motors won’t spin. After some troubleshooting, it appears that one of the built-in ESCs is no longer being recognised, so 3 of them spin and one doesn’t and only 3 ESCs come up in the configurator.
Just to mention, I’ve binned the original packaging, I’m afraid.
As the board is still quite new and my soldering is sound, I was hoping I could send it in for inspection or possibly arrange an exchange under warranty?
I’d really appreciate your help with this.
Kind regards,
Dan
So I went to fly it and only 3 props were spinning, so I plugged into the FC and I spun up the motors 3 didn’t work.
I then swapped the motor around and tested the motor on a different esc, motor is fine
So then I went I to BL configurator, the online one and read ESCs and only 3 showed up. One was missing, I tried it in a couple other esc programs.
Happy to send to you guys for you to have a go.
Hi Daniel good day,
I am sorry to see you struggling with your AIO. Your soldering does seem sound, I can see any immediate issues with the images you sent us. I have sent your comments,images and video through to Flywoo and have asked one of their engineers to take a look for us and provide some feedback.
As soon as I hear back from them I will let you know.
Just as a side note, if you ever have an instance like this in the future where you need to modify (solder) a manufacturers product to get it to work, take photos of it before desoldering. This helps us greatly when speaking to manufacturers as we can then show that soldering was not the reason for a fault.
If there is anything I can help with in the meantime, please do let me know.
Regards,
David
Unmanned Tech Support
Hi there,
Thank you very much.
Hopefully they’ll get back to us soon, I would love to get the whoop back in the air haha
Kind regards
Dan
Hi Dan good day,
We have not yet, heard back from Flywoo, but would like to get this AIO back from you so I can sort you out with either a replacement or a refund in the meantime.
Thank you for submitting your return request. An RMA (Return Merchandise Authorization) has been created for your order.
You should receive an email shortly at the address associated with your order. This email will contain:
-
Your RMA number
-
A link to our RMA form
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Instructions for completing the return process
Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.
Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread.
Regards,
David
Unmanned Tech Support
Hi Dan good day,
I just wanted to follow up on this for you and make sure I haven’t missed your return?
Regards,
David
Unmanned Tech Support
Hi David,
Royal mail has collected it today so it should be with you in the next few days
Thank you
Dan
Hi Dan good morning,
Thank you for letting us know. Please can you send me the tracking URL for it and I will be on the look out for it.
I’ll ask Nathan to take a look at it and give us some feedback.
If there is anything else I can help with in the meantime, please do let me know.
Regards,
David
Unmanned Tech Support
Hi Dan good morning,
Thank you for all of your assistance throughout this process. We have received the AIO back and Nathan has confirmed it is faulty. We do currently has stock of this item, so I can either refund you for the item or send you a replacement. Both of which can be completed right away for you, please let me know which you would prefer and I can action that for you.
Hope you have a great day further.
Regards,
David
Unmanned Tech Support
Hi David,
That’s great news thank you very much.
Could you send me a replacement please, would like to get it back in the drone.
I think for the drone I’m trying to build this FC is the most capable however I wish a company made a H7 chip version 
Thanks again.
Kind regards
Dan
Hi Dan good day,
No problem, your replacement order is in the que, that will be processed and sent out to you as soon as possible.
If there is anything else I can help with please do let me know.
Regards,
David
Unmanned Tech Support
Hi Dan good day,
Diane has updated your delivery address and your order will be shipping out as soon as possible.
Apologies for the delay, we have been swamped.
If I can help with anything else, please do let me know.
Regards,
David
Unmanned Tech Support
Hi there,
Hope you guys are well.
Would you guys be able to confirm you have sent out the replacement FC please?
Kind regards
Dan
