Order #729638 - Betafpv Cetus Lite V2.0 Fpv Drone Starter Kit - Faulty motors on BetaFPV Cetus Lite V2.0 FPV Drone Starter Kit

Order Number: 729638
Product Name: Betafpv Cetus Lite V2.0 Fpv Drone Starter Kit
Brand: BetaFPV
My son had the BetaFPV Cetus Lite V2.0 FPV Drone Starter Kit for his birthday and the two blue and red motors have broken already - the wires detached when it was flying. He’s very disappointed. Can you help?
Tried to reattach them

Hi Charlotte good day,

Thanks for reaching out to us!
I am really sorry to hear about your sons disappointment here, especially given this was a birthday gift.

It is odd for wires to break mid-flight like this. They are incredibly fine and delicate and if caught or pulled might break, but to break mid-flight is strange.

Are you able to send me some clear photos of the top and bottom or the drone and props?

I will send them through to BetaFPV and ask one of their engineers to take a look.

I will try to get this resolved for you as quickly as I can.

Hope this helps.
If there is anything else I can help with please do let me know?

Regards,
David

Unmanned Tech Support

Hello, yes here you go, many thanks for your help. He wonders if they gradually became loose after some landings then finally gave way mid-flight.

Best wishes

Charlotte

Yahoo Mail: Search, Organize, Conquer

Hi Charlotte good day,

Would you be able to send us photos of the drone itself, top and bottom of the drone is perfect?

How many of the motors lost their wires mid-flight like this?

Regards,
David

Unmanned Tech Support