Order #UT-734941 - Ca86768 Gt24 Toyota Celica Rally Car - Faulty Steering

Help Unmanned Tech
1

Order Number: UT-734941
Product Name: Ca86768 Gt24 Toyota Celica Rally Car
Brand: Carisma
Steering servo on car not responding. Makes humming noise but no steering response. Car moves forward and backwards and the battery is fully charged, but no available steering.
Battery fully charged. Removed battery and replaced again in case of faulty connection. Steering will not respond to the radio control unit.

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2

Hi Steven good day,

I’m really sorry to see you are struggling with your cart steering like this. I’m not familiar with this specific car and don’t have any other recommendations to offer, so I have already contacted the manufacturer and asked their technical team for assistance. As soon a s I hear back I will come back to you.

I do apologies for the delay, and will try to get this sorted as as quickly as possible.

Regards,
David

Unmanned Tech Support

3

Hi Steven good day,

We had the following response from the supplier:

This could be the transmitter or the servo in the model,

To diagnose, if you could ask the customer if the steering trim on the transmitter operates the servo in the model, this will narrow it down so we can make a decision on which replacement part to send to the customer.

Can you confirm this and I can follow up with them for you?

Regards,
David

Unmanned Tech Support

4

Hi,

The steering trim on the transmitter does not operate the servo on the model. There is a constant humming noise coming from the servo on the model.

To be honest this has been a very poor experience for me. The car was a birthday present for my son. He never got to enjoy it as it was faulty out of the box. Normally it’s just a case of returning the faulty item and either getting a replacement or a refund. I wasn’t expecting to take videos and photographs of a small model car. The whole process has been dragging on for weeks.

I don’t have the facilities or time to replace steering servos on model cars, and would rather not have to deal with it to be honest.

Could you arrange for me to return the item for a refund.

Many thanks

Steve Edwards.

5

Hi good day Steven,

I do apologise for this, we try to remotely troubleshoot issues with a client as very often it results in the problem being sorted out without the time-waste of returning the item.

An RMA (Return Merchandise Authorization) has been created for your order.

You should receive an email shortly at the address associated with your order. This email will contain:

  1. Your RMA number

  2. A link to our RMA form

  3. Instructions for completing the return process

Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.

Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread.

Hope this helps.
If there is anything else we can help with please do let us know.

Regards,
David

Unmanned Tech Support