Order #711441 - Babyape Pro V2 - BabyApe pro v2 One motor doesn't spin properly

Help Unmanned Tech
1

Order Number: 711441
Product Name: Babyape Pro V2
Brand: Darwin FPV
One of the motors spins very jittery and then stops altogether. A small noise/chime is played when the motor stops. I think the motor is down 1 phase.
I have not done anything. The soldering is under shrink wrap, and cutting the shrink wrap may void my warranty. I’m pretty sure the issue is unfixable without voiding my warranty. I know all the kit I used is not the issue as it works fine on my other drone

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2

Hi good morning Oliver,

Thanks for reaching out to us!
I am really sorry to see you are struggling with your new BabyApe.

I have reached out to Harvey at Darwin and have asked for assistance with your technical issue.

As soon as I hear back I will update you.

Again I am really sorry for the inconvenience caused, I will try to get to a resolution for you as quick as I can.

Hope this helps.
If there is anything else I can help with please do let me know?

How would you rate our customer service?

Regards,
David

Unmanned Tech Support

3

Hi Oliver good morning,

I have reached out to Darwin again as I have not yet received a response from them.

As soon as I hear back I will let you know.

Again, I do apologies for the delay here, I will try to get this resolved for you as quick as I can.

How would you rate our customer service?

Regards,
David

Unmanned Tech Support

4

Hi,
In a week’s time I will be leaving the country for a while. Could I just return it now for a refund, as I won’t be able to sort this out after I leave.

Thanks,
Oli

5

Hi Oliver good day,

Thank you for submitting your return request. An RMA (Return Merchandise Authorization) has been created for your order.

You should receive an email shortly at the address associated with your order. This email will contain:

  1. Your RMA number

  2. A link to our RMA form

  3. Instructions for completing the return process

Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.

Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread

Hope this helps.
If there is anything else I can help with please do let me know?

Regards,
David

Unmanned Tech Support