Order Number: 708124
Product Name: Pavo 35
Brand: BetaFPV
No lights on fc when plugged into usb or lipo.
Elrs receiver is the only thing that lights up.
Can’t connect to betaflight.
Totally unresponsive.
Tried holding the boot button.
Tried holding boot button while unplugging and plugging in lipo 3 times.
I don’t have a multi meter but there’s not a whole lot else I can try without power to the flight controller.
Hi Luke good day,
Thanks for reaching out to us!
I am rally sorry to see you are battling with your Pavo35, that is really odd.
Thank you for taking the time to send us the images, video and description of your problem, that really does help.
I have sent BetaFPV a message and asked their technical team for some assistance.
As soon as I hear back from them, I will let you know.
Again, I am sorry for this and do apologies for the delay this causes. I will try to get this resolved for you as quickly as I can.
Hope this helps.
If there is anything else I can help with please do let me know?
How would you rate our customer service?
Regards,
David
Unmanned Tech Support
Good day!
That’s no problem at all, something that can happen in our wonderful hobby!
I thought It could be the onboard BEC but usually, that means you’ll get lights when plugged into either lipo or usb but not both, so I’m rather curious.
Thanks for the help 
Luke
Hi good day Luke,
I am making progress through your case, as soon as I get to a concrete outcome I will update you again.
Just wanted to keep you in the loop and let you know that we are still working through it for you.
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
All good for now, thank you for the update
Hi Luke good day,
Still speaking with the manufacturer about your drone, but its just taking a lot of time.
In the meantime please can I get the Pavo35 and all its accessories and packaging returned.
I will get our technician to have a look at it when it arrives back and we can sort something out for you.
An RMA (Return Merchandise Authorization) has been created for your order.
You should receive an email shortly at the address associated with your order. This email will contain:
-
Your RMA number
-
A link to our RMA form
-
Instructions for completing the return process
Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.
Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
Hello hope you are well,
I sent the return back to you guys on Friday, please let me know if all has been received ok.
Thanks
Hi
Item has been processed now, and we can confirm the fault. Please let me know if you would like us to:
1 - Send a new Pavo35 to you
2 - Issue a refund
Once confirmed we will action this for you
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi,
I’d like to have a new one sent out please, much appreciated!
Kind regards
Luke
Hi Luke good day,
Thanks for reaching out to us!
We have created a new order for you and your replacement Pavo35 will be shipped out to you later today.
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support