Order Number: 699811
Product Name: Iflight Nazgul Xl5 Eco 6s Freestyle Fpv Quadcopter
Brand: Unmannedtech
have recently purchased an iFlight Nazgul XL5 ECO 6S Freestyle FPV Quadcopter from you (please see order reference above) on13/09/2024.
Unfortunately, I am now encountering problems with the video transmitter which is no longer transmitting video anymore. Up until this point, it was working fine. In terms of what led to it no longer operating properly I had flown 2 compatible battery packs with it completely fine, then landed it and glanced in my goggles and saw I had static which shows the video transmitter is no longer transmitting anymore.
My first thought I had was whether the VTX had overheated and I checked this as soon as I landed and it was barely luke warm, so this wasn’t the issue. I then changed the battery to a fully charged one, to see if it was a power problem which it wasn’t. I then plugged it in to BetaFlight and in the VTX tab it said ‘Device Ready - False’. I checked over the whole drone for any wiring disconnections and whether the antenna had become unscrewed - neither were the case.
Finally, I do believe the VTX is meant to have lights on it, which no longer light up.
Please note, I can confirm I have treated the drone with full respect and have not crashed or damaged the drone in any way. I have had clear flights ever since I bought it.
Please can you advise on what I should do now.
In terms of what led to the vax no longer operating properly I had flown 2 compatible battery packs with it completely fine, then landed it and glanced in my goggles and saw I had static which shows the video transmitter is no longer transmitting anymore.
Hi good morning Harry,
I’m really sorry to hear you are battling with your Nazgul.
I’m not sure what else to suggest, I have contacted iFlight and asked them for their assistance with the issue.
As soon as I hear back from them I will let you know what they suggest.
How would you rate our customer service?
Regards,
David
Unmanned Tech Support
Hi Harry good day,
We received the following back from iFlight regarding your drone. Would you mind sending us the images they have asked for and I can send these on to iFlight?
I do apologise for the inconvenience this does cause, I will try and get this sorted out for you as quickly as possible.
Hello friend,
Really sorry for the inconvenrience.
1.Can u provide me with a full screenshot of the order pls,ncluding the time of the order?
2.Has the customer’s drone been hit and is this the first time the customer has had this problem? Has the customer changed the parameters of the drone?
3.Pls take some high resolution photos of the VTX in question for me.You can also have the customer record a video of the problem for me to check.
4.Pls send me the black box record of the customer’s flight.
Looking forward to your reply soon.
Don’t worry. I’ll solve it for u as soon as I can.
Best regards
How would you rate our customer service?
Regards,
David
Unmanned Tech Support
Good evening,
Please see my responses to your questions below:
1.Can u provide me with a full screenshot of the order pls,ncluding the time of the order?
Yes, included, please see below.
2.Has the customer’s drone been hit and is this the first time the customer has had this problem? Has the customer changed the parameters of the drone?
No, it’s hadn’t been hit.
Yes, this is the first time I’ve encountered this problem
No I haven’t changed the parameters of the drone.
3.Pls take some high resolution photos of the VTX in question for me.You can also have the customer record a video of the problem for me to check.
Enclosed, please see below.
4.Pls send me the black box record of the customer’s flight.
Please can you provide guidance on how to do this. I’ve looked on Betaflight in the black box tab and there is nothing in there that I can download.
Many thanks
Harry
Hi Harry good morning,
I have sent the details through which you sent us. AS soon as I hear back from iFlight I will let you know.
Please note there is a national holiday on at the moment running until the 8th, so this may slow their response.
If there is anything else I can assist with pleas do let me know?
Regards,
David
Unmanned Tech Support
Harry good day,
I spoke with iFlight, they have asked for video and blackbox logs for the craft.
Would you be able to send me blackbox logs for the flights you were able to do?
I have requested more detail about the video that they want.
Again, I do apologise for the delay in getting this resolved for you.
Regards,
David
Unmanned Tech Support
