Geprc Cinelog 35 V2 Drone shakes when flying

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Hi

Thank you for returning your item to us. We’ve received it and conducted an initial inspection, but we haven’t been able to replicate the fault you reported. We’d like to work with you to understand the issue better. We have inspected the drone and checked the logs and do not find anything wrong with the drone. The vibrations you talk about are just caused by prop wash as its mainly happening during dives according to the footage/logs. I suspect the issue could be due to the footage that you sent was un-stabilised, but most of the footage you see on the internet of the same drone has had some extra stabilisation applied to it . Its also worth noting that the stock tune provided by GepRC is ideally suited to cinematic, gentle flying and not freestyle, and when flying this drone smoothly the footage is rock solid with no wobbles.

An illustration of the issue can be seen here in this video as the has a wide angle lens so you can see the prop guards, during a dive you can see the prop wash/wobble effect if you track the corner of the screen as the prop guards move. However because the video has been stabilised the output is just fine.

Could you please provide us with more details about the problem you experienced if it is any different? Specifically, we’d appreciate if you could:

  1. Describe the fault in as much detail as possible
  2. Explain the steps to reproduce the issue
  3. Share any error messages or unusual behavior you noticed
  4. Let us know about the environment or conditions in which the fault occurred

Your insights will be invaluable in helping us identify and address the problem. We’re committed to ensuring you have a fully functional product and a positive experience with Unmanned Tech.

In the meantime, here’s what will happen next:

  1. Once we receive your additional information, our technical team will review it carefully.

  2. We’ll attempt to reproduce the issue based on your description.

  3. If we can verify the fault, we’ll proceed with a replacement or repair under our warranty policy.

  4. If we’re still unable to identify a fault, we’ll discuss further options with you, which may include:

    • Returning the item to you (shipping fees may apply)
    • Offering additional support or troubleshooting
    • Discussing potential repair/tuning options, if applicable
    • If the item was returned within 30 days of receipt and is still in new condition, we may be able to process it as a change of mind return instead, subject to approval and our standard return policy conditions

Please note that the change of mind return option is subject to our usual terms, including that the item must be in resalable, as-new condition with all original contents and packaging present.

We appreciate your patience and cooperation as we work to resolve this matter. Our goal is to ensure you’re fully satisfied with your purchase.

Kind Regards

Alex

Unmanned Tech Support

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