Will I receive email about refund on the camera
Yes, you will receive a refund for this, but we still need to have the old camera unit returned back to us.
You should receive an email shortly at the address associated with your order. This email will contain:
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Your RMA number
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A link to our RMA form
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Instructions for completing the return process
Please check your inbox (and spam folder) for this email. If you donāt receive it within the next hour, please let us know here.
Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Really the old camera has gone in the bin i even tested it with a new coaxle cable that I odered from china and didnāt work so was a full faulty unit and there was no mention of having to send a camera back when you offered me the refund yesterdayā¦ its been a headache since ordering from this company this item should if been rma the 1st time I had a problem after under 2 weeks of having the drone. I will just will stay clear of this company as my mate was right about unmanned tech soon as issue comes you donāt want to no and try push to the manufacturer when your the ones who sold a faulty item and wonāt use u again for anything electrical and I will be leaving a review on trust pilot about the whole issue I have enough evidence to back up a bad review thanks for nothing
Pretty much done with this and as my 1st deone into fpv you have put me on a downer to trust any company selling expensive items that nay have issues . Thisbshould of been sorted when I 1st reported a issue but no you ho back amd forth to try get me to go to manufacturer when your the ones who sold me a faulty item
Hi Linzi,
Iām sorry you feel that way, the request to have you contact DJI directly was a instruction given to all resellers by the manufacturer (DJI) themselves. I am sorry we could not replace the item for you immediately, this is the process we have to follow. I tried to rectify the situation with either a refund or replacement as quickly as I was able to. We also do require the return of any fualty goods so again we can get this repaired/replaced.
The delay was due to us being stuck in the middle between two companies here, waiting for their response. We are still waiting on a response which is why we have offered a refund for the camera once we get the faulty one back. After some initial discussions between flywoo/DJI it looks like the issue could be due to the cable between the air unit and camera being pinched/folded too much which damages the internal wires which can be resolved by replacing only the cable, so once we get the faulty camera/cable back we can investigate this further.
FPV is a truly amazing hobby, I know you feel disgruntled here, but if you are passionate about it, please donāt let this prevent you from pursuing it. If you do not want to use us again, I do understand that. There are a number of top FPV resellers based locally who can assist and guide you through products and technical advice for the hobby.
I do hope this helps.
If there is anything else I can assist with please do let me know?
Regards,
David
Unmanned Tech Support
Ok well itās put me off flying fpv if Iām really honest I spent 350 on the drone 250 on my goggles and 169 on my controller to then have a issue almost instantly and not have the item sent back to where i spent money from is obsured . I spent Ā£900 on a graphics card for my pc and was doa last year and I was able to send back to the supplier who sold me it who then offered me a new card or refund thatās how I thought this would go down but obviously not thatās why itās put me off but guess what Iām daft as I got a mobula7 04 that wouldnāt work with my fpv 3 controller but binded to my goggles after doing all that they said to do to use the controller as instructed on there site and still wouldnt work with dji fpv controller 3 yourfpv told me to send back for a replacement or refund today thatās whatās mad about all this
I understand your frustrationāinvesting in FPV gear only to face immediate issues is disheartening. As weāve previously offered, please return the Flywoo FlyLens 85 camera+coax cable, and weāll promptly process your refund, with free return shipping to make it hassle-free (this return shipping label is provided as part of you completing the RMA form we sent to you via email).ā
The FPV hobby does come with a steep learning curve, but many find it incredibly rewarding. If youāre willing to give it another shot, weāre here to assist you where we can, but also engaging with the community here or on other channels (discord, facebook groups etc). If not, we respect your decision and are ready to support you either way.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
As stated i binned the camera when I tried with a new cable with no luck and still did not work so Iām taking it as a loss and never to trust fpv sellers with anything that goes faulty