Order Number: 721814
Product Name: Flywhoo Flylens 85 Hd 04 Pro
Brand: DJI
Whilst flying the quad this evening the camera view went off and warning came up stating camera error. The OSD is visible but the camera view is black. The camera also stopped recording at this point. I’ve tried a format of the memory card, didn’t rectify it. Tried a firmware reflash on the DJI Assistant app that hasn’t worked visually look at the cable but I can’t fully see it as I haven’t removed the air unit due to warranty purposes.
Re-flashed 04 Unit
Formatted sd card
Visually looked at the cable but not removed air unit from drone and I’m unable to see the connector or check the connection to the air unit
Thanks for the detailed description of the issue with your Flylens 85 O4 Pro.
Regarding your warranty concerns, please rest assured that carefully removing the top plate or canopy for inspection is common practice in FPV and will not void your warranty, provided no damage occurs during the process. We understand users often need access for maintenance or upgrades.
Based on the symptoms you described (OSD visible, but black screen and ‘Camera Error’), the problem almost certainly lies with the connection between the camera and the O4 Air Unit. As you noted, the Air Unit seems to be transmitting OSD data correctly, suggesting the issue is with the camera signal getting to the unit.
Could you please carefully remove the drone’s canopy and inspect the following:
- The cable running between the camera and the O4 Air Unit: Look for any signs of pinching, cuts, or damage along its length.
- The connectors at both ends (on the camera and on the O4 Air Unit): Check if they are fully seated and secure. Sometimes gently unplugging and replugging them can resolve a loose connection (ensure the battery is disconnected first!).
Please let us know what you find after checking the cable and connectors. If you spot any damage or if reseating the connectors resolves the issue, that’s great! If not, we can explore the next steps together.
Kind Regards
Alex
Unmanned Tech Support
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Hello I took the canopy off which I wasn’t really thrilled about and removed the camera lens block to find all connections look good and I can’t fault them. I’ve attached a photo of the camera connector. Honestly I’m very cautious about opening this stuff up as to not make it worse.
Thanks
Mark
Thank you, I have passed this issue onto Flywoo now who should be able to offer a solution as it seems that maybe the camera unit is faulty as there doesnt seem to be any obvious cable issue.
We should be able to get this repaired/or send a replacmeent camera unit to you under warranty if we are not able to resolve it remotely once Flywoo confirm the issue with us. I will keep you updated.
Hello thanks for the info. Just keep me in the loop. I’ve been in touch with DJI as well but because it’s for the China market they won’t give warranty on Europe. If they agree to send out a new Pro kit / 04 System then i might have to do something else in the mean time as i was taking it on holiday in the next few weeks
Thankyou
Mark
Hi
When are the DJI 04 Pro units due into the UK??
Obviously Flywhoo will want to import one from their company at a guess due to warranty costs so I know I’d have to wait for that unit but I’m thinking of buying a spare unit for stuff like this. I have 2 quads it could go into as a backup. Just thinking out the box.
Also what cost would the DJI 04 Pro to me?
Thanks
Mark
Hi Mark good day,
We had a response back from Flywoo, they said that they have not encountered an issue like this previously, and would like the drone back for inspection as they are not sure of the cause of this.
Can we ask if you can return the drone along with its original packaging, manuals, documentation and any other spares or parts included in the kit.
An RMA (Return Merchandise Authorization) has been created for your order.
You should receive an email shortly at the address associated with your order. This email will contain:
-
Your RMA number
-
A link to our RMA form
-
Instructions for completing the return process
Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.
Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread
I had a look at stock on both the flylens and new O4 Pro units both are currently out of stock. O4 units should be here in approximately 2 weeks the flylens is on order but will realistically only arrive in the next 4 weeks or so.
I hope this helps.
If there is anything else I can assist with please do let me know.
Regards,
David
Unmanned Tech Support
Hello
I’m sorry but they have. I know of 2 people that have had the same issue. My friend Mark Cooper and another guy who is selling his quad on Facebook because of the same problem.
I will send the quad back this weekend as requested but unfortunately I’m not quite happy over the situation so I am requesting a refund to and I’ll go and buy a Geprc Cinelog 30 V3 DJI 04 system.
It’s fallen with in the UK sales of goods act and I’m entitled to a full refund
Thankyou
Mark Crossley
Mark hi good day,
I referenced the response I had from Flywoo below. This is the email I mentioned in my email to you this morning.
Hello,
We have not encountered a similar situation. Can you take back the customer’s drone and send it to us for inspection?
Thank you for your help.
If you have any further questions or need additional assistance, please feel free to reach out to me directly.
Best regards,
Flywoo Technical Support Team
We will get back to you asap. Please don’t open a new ticket again
best regards
Tech support
I get that but my contract is with you.
Ive not got a problem with sending you the quad for testing. It’s the fact of the whole process is going to take roughly 6 weeks. The quad has lasted 2 weeks. You’ve had 2 other customers with the same problem.
Under the sales of goods act and under the 30 days I am well within my rights to have a refund. I’m not liking the fact I’ll have to wait for another 4 weeks before another quad enters in to stock for that to fail in 2 weeks. I’ve lost confidence with the product.
Ok I know it’s only £335 or there abouts but it’s my money I’ve handed over for a product that’s not fit for purpose.
I will be sending the quad this weekend as the local post won’t be collected till Monday. I will show you the proof but I would really appreciate someone looking into refunding me once you receive the quad. Or a deal can be made to keep me happy for the amount of time I’ll be without a quad that I have paid for and you sit on the money. I know it’s not your fault, it’s a quality issue with DJI I’m guessing as it’s a known problem worldwide. Social media proves it, but I don’t see why I should be out of pocket for something that’s not my fault. I didn’t want to open the quad and camera up as it was only 2 weeks old, it made me feel sick, but you requested it. Plus I know how it all works as I was a BMW Senior technician for 14 years, but them saying they’ve not seen it is wrong and you know that’s wrong as you as a company have had this proble it before me.
Mark Crossley
Hi
I’ve checked the tracking and seen that you’ve received the quad. Will you have a look at it today?
Thanks
Mark
I’m writing personally to apologise for the delays you experienced while we processed your refund.
What went wrong
- Our technical colleague received your drone, confirmed the fault, and logged the return.
- Our support colleague meanwhile believed the warehouse colleague had already issued the refund.
- This crossed-wire sat unnoticed while we worked through a large post-Easter backlog of shipments and support e-mails.
- When we finally spotted your PayPal case, we issued the refund, and PayPal closed the dispute the next day. You should never have needed to chase us—again, I’m sorry.
How we’re making sure it doesn’t repeat
We’ve sat down as a team and mapped out two concrete fixes: (1) our system will automatically e-mail customers the moment a return is scanned in, so you know it’s safely with us and being processed; and (2) a timer-based alert will ping us if a return hasn’t been refunded or resolved within our internal timeframe, triggering an immediate check-up. These safeguards are being configured now and will go live as we get the time to implement them!
We’re a small team (only 3 of us at the warehouse) and we genuinely try to treat every order as if it were our own gear—but when the queue gets long, honest mistakes like this can slip through. That’s not an excuse, just the reality we’re working hard to improve.
If there’s anything else I can do—whether that’s helping you choose a replacement quad or answering questions—please reply here and I will be more than happy to help.
Thank you for your patience and for giving us feedback we needed to get better.
Kind Regards
Alex