Order Number: UT-698078
Product Name: Shipping
Brand: Dpd
Good morning,
I am writing to inquire about the status of my order. The order was expected to arrive within 2-3 days, but it has been 12 days since I placed the order.
Today, I received an email from DPD stating that the order has been canceled and will be returned to you. I would like to understand the reason for this cancellation and request that the order be expedited to arrive no later than May 9, 2024.
Please let me know if there is anything else I can do to facilitate the prompt delivery of my order.
Thank you for your attention to this matter.
Sincerely,
Zbynek Bures
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Good morning,
I am writing to inquire about the status of my order. The order was expected to arrive within 2-3 days, but it has been 12 days since I placed the order.
Today, I received an email from DPD stating that the order has been canceled and will be returned to you. I would like to understand the reason for this cancellation and request that the order be expedited to arrive no later than May 9, 2024.
Please let me know if there is anything else I can do to facilitate the prompt delivery of my order.
Thank you for your attention to this matter.
Sincerely,
Zbynek Bures
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Conversation
Hi it looks like the order is being returned back to us, although its unclear as to what the reason is at this stage, so I am reaching out to DPD to find out why.
Once its back would you like us to resend the goods to you, or do you prefer a refund? Please let me know so I can arrange this for you.
How would you rate our customer service?
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hello,
I would like to request a redelivery of the package. Is it possible to have it delivered by September 5, 2024?
Thank you for your assistance.
Dne pá 30. 8. 2024 15:07 uživatel Unmanned Tech Support via DroneTrest <forum@dronetrest.com> napsal:
Hi, I am unsure when we will receive the item back, as it can sometimes take a few weeks for items to come back to us, but I will check with my colleague and if we have eveything in stock, we will arrange to get it resent
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi
I have checked, and it seems the RP1 is out of stock, and so are the props on your order.
So what I can do is get the rest of the items sent and refund you for those, alternatively if we can send you alternatives such as a happymodel RP1 instead, and let me know if you want alternative props and we can do that and refund and difference in price back to you. Otherwise we can wait for the shipment to be returned back to us and get it resent then.
Please let me know which option you prefer
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hello,
I wanted to inquire about the possibility of expediting the shipment of the order, ideally within the next two days, assuming all the necessary products are in stock. Please let me know if this is feasible.
Thank you for your attention to this matter.
Dne po 2. 9. 2024 16:04 uživatel Unmanned Tech Support via DroneTrest <forum@dronetrest.com> napsal:
Good day, I agree that I would like an RT1 receiver instead, this one: https://www.unmannedtechshop.co.uk/product/foxeer-elrs-2-4g-receiver-lna/. Please refund the remaining balance to my account.
Dne po 2. 9. 2024 16:17 uživatel Unmanned Tech Support via DroneTrest <forum@dronetrest.com> napsal:
Good morning,
I hope this email finds you well. I wanted to follow up on my previous email regarding the receiver. If I understood correctly, you currently do not have the receiver in stock. However, I did send a replacement in my previous email.
Please let me know if everything is in order and if it would be possible to send everything I requested
Thank you for your time and attention to this matter.
Best regards
Zbyněk Bureš
Dne po 2. 9. 2024 16:17 uživatel Unmanned Tech Support via DroneTrest <forum@dronetrest.com> napsal:
Hi Zbyněk,
Apologies for the delay with this - we’d be happy to swap out to that receiver for you, however, the propellers are also unavailable per Alex’s last email. Just to clarify, would you like us to refund you for the missing propellers, or is there an alternative set you’d like us to send instead?
thanks!
Best regards,
Cameron
Unmanned Tech
Good morning,
I am requesting a refund to my bank account for the propellers I recently purchased. If possible, please expedite the delivery of the return package.
Thank you for your attention to this matter.
Dne út 3. 9. 2024 19:13 uživatel Unmanned Tech Support via DroneTrest <forum@dronetrest.com> napsal:
I apologize, I made a mistake in my last sentence. I simply meant to expedite the shipping of my order.
Dne út 3. 9. 2024 19:33 uživatel Zbyněk Bureš <zbures09@gmail.com> napsal:
Good day,
Would you be able to send it today?
Thank you.
Dne út 3. 9. 2024 19:41 uživatel Zbyněk Bureš <zbures09@gmail.com> napsal:
Hi again,
Apologies for the wait with this - yes, your order is due to re-ship today. I’ve refunded the difference in price between the receivers, as well as the propellers. The RT1 receiver and other items from your original order are ready to be picked and shipped to you today, and you can expect a dispatch confirmation soon.
I hope this helps!
Best regards,
Cameron
Unmanned Tech
