Order Number: 697597
Product Name: Tattu 1050mAh 6s 95C R-Line Lipo Battery - SKU: Taa10506s95x6
Brand: Tattu
New Tattu R-Line Lipo 1 of 2 arrived faulty on arrival today, one cell is only reading 2V indicating a faulty cell, the other Lipo ordered is ok
checked cell voltage on several voltage checkers and my main charger, confirmed one cell only reading 2V and is faulty on arrival
I’m sorry to hear you’re having an issue with your battery. We understand how frustrating this can be and we’re here to help.
Safety First:
If you suspect your battery is faulty, please DO NOT use or attempt to charge it. This is crucial for your safety and to preserve any potential warranty claim.
What we need from you:
To help us resolve this issue for you, please provide the following as soon as possible:
- Can you confirm if you have already tried to charge, or used your battery?
- A photo of the battery’s barcode/QR code.
We apologize for any inconvenience this has caused. Our goal is to ensure you have a safe and satisfactory product. If you have any questions or concerns, please don’t hesitate to ask.
Thank you for your understanding and cooperation.
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Kind Regards
Alex
Unmanned Tech Support
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Excuse my last email, i did not realise you already sent all the extra photos. I will pass this onto GensAce now and get back to you as soon as we have a response from them!
How would you rate our customer service?
Kind Regards
Alex
Unmanned Tech Support
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Hi Alex, any response yet it’s been 2 weeks?
Sorry about this, it seems our reply was not received. Gensace are asking if you can send a photo showing the actual battery connected to the charger with the voltages, as in the photos and video we sent them, the battery shown is not the one connected to the charger. Would it be possible to add this and we should get this resolved, as they seem to suggest the voltages may indicate the battery has been used already (which is why the need to see the battery connected to the charger in the same photo with the faulty cells shown in the charger.
Sorry about the delays with this!
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
The faulty battery in the photos is the only battery connected to the charger, i do not understand the confusion. I have sent 2 more photos of the same battery connected to the same charger to again highlight the obvious fault with one of the cells only showing 1.758V which is clearly faulty. The battery has not been used and never even been charged as the fault was noticed immediately on arrival and i do not want to even risk charging this faulty lipo. As you can see in all the pics and the video sent i have only connected the balance lead to see the individual cell voltages and the fault, you can clearly see in the photos that the main XT60 power cable is still wrapped in tape near the “DO NOT PULL” label as it was sent from the factory and unused and never been connected to anything, this clearly proves the battery has never been used so i have no idea where you are getting the impression it has been used, what more proof can i possibly offer?
Thank you for the photo, please can you return the item back to us as per the details on this page - https://www.unmannedtechshop.co.uk/returns/
Kind Regards
Alex
Unmanned Tech Support
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Also please let me know if you prefer to have a refund or a replacement for the battery and I can arrange this appropriately.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Item returned via UPS
Tracking # 1ZGV7T31DK32178629
Please refund the amount in full, do not send a replacement.
Regards
Rob.
Alex you should have received the returned faulty lipo last friday when can i expect a refund please?
Hi
Sorry about this, the refund was issued at teh start of the week on our system, but there was a softwar eissue that did not trigger this on the payment gateway, I ahve just done this mabually for you now,
The time it takes for the refund to reach you will depend on the payment method you used:
-
PayPal - you should have the refund in your PayPal account now.
-
Credit Card - will take 1-5 days to show back on your card depending on your bank processing times.
If you have any questions or concerns, please let me know.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.